When a crypto exchange freezes your account, you lose access to your own money with no clear path forward. We are a Swiss legal team that specialises exclusively in unlocking frozen crypto accounts — regardless of the reason, regardless of what you are missing. Flagged as dirty crypto, lost documents, account in someone else's name, no paper trail from years ago — we have handled it all. Over 1,500 cases across 21+ platforms, with a success rate above 90%.
◉ Nils Silinevics · AML & Crypto lead◉ Former FIU investigator◉ 1,500+ cases resolved
CryptoVault Exchange
user••••@mail.com · KYC 3
ACCOUNT RESTRICTED — COMPLIANCE REVIEW IN PROGRESS
PORTFOLIO VALUE
$124,850.00
Available: $0.00
RECENT ACTIVITY
14 JunWithdrawal -1.842 BTCBLOCKED
13 JunDeposit +$15,400 USDTHELD
11 JunTrade ETH → USDTFROZEN
COMPLIANCE REQUEST
URGENT
"Provide source of funds documentation within 14 days or account will be permanently closed."
REF: AML-2026-48291 · TICKET #SUP-2026-7291
UNLOCK PROGRESS
DiagnosedDocs preparedSubmittedUnlocked
cryptovault.exchange/complianceGENERATED 14·VI·2026 · 09:41 UTC
BLOCKED
UNLOCKED
VALKEN · CASE STATUS
Unlock in progress
Docs submitted to compliance
No exceptions
Your situation is complicated? Good. That's what we do.
Most clients who contact us believe their case is too unusual, too messy, or too hopeless. It almost never is. We have resolved every type of freeze scenario imaginable — including the ones where something is missing, something looks bad, or the situation does not fit any template.
Flagged as "dirty" crypto
Your funds were flagged by chain analysis as high-risk, tainted, or connected to mixers. It does not matter how you acquired them — we prove your legitimate ownership.
Resolved 230+ times
Missing or lost documents
You bought crypto years ago and have no receipts. The exchange closed. The bank account is gone. We reconstruct source-of-funds narratives from whatever evidence exists.
Resolved 180+ times
Account belongs to someone else
A relative registered the account. A friend opened it for you. The original owner is unreachable, deceased, or uncooperative. We navigate these cases every week.
Resolved 90+ times
Sanctioned country or PEP
You are from a high-risk jurisdiction, have dual nationality with a flagged country, or your name matches a sanctions list. False positives are common — and resolvable.
Resolved 110+ times
Already rejected once (or twice)
You submitted documents yourself and the exchange said no. Or a "recovery service" failed. A prior rejection does not close the case — it just means the submission was wrong.
Resolved 260+ times
Crypto from mining, gambling, or DeFi
Mined BTC in 2014 with no paper trail. Casino winnings in crypto. DeFi yield farming through 20 protocols. We build compliant narratives for any origin path.
Resolved 140+ times
Exchange closing in your country
The platform is exiting your jurisdiction with a narrow withdrawal window — but your account is frozen. We fast-track these before the exit deadline hits.
Resolved 70+ times
Inherited or gifted crypto
A deceased family member left crypto on an exchange. Someone gifted you BTC years ago. There is no purchase receipt — and the exchange wants one. We handle these regularly.
Resolved 60+ times
Something else entirely
VPN usage detected. Shared device. Multiple accounts. Business crypto mixed with personal. We have seen it all. Tell us what happened — we will tell you how to fix it.
We've seen it all
Don't filter yourself out.
If you have funds on an exchange and cannot access them — regardless of the reason, regardless of what you are missing — we can almost certainly help. The free assessment is the fastest way to find out.
Overall success rate across all case types and platforms
Why Valken
Not a recovery service. A law firm that does this daily.
There are dozens of "crypto recovery" operators online. Most are anonymous, unregulated, or outright scams. Here is why regulated exchanges actually respond to us — and what separates a real process from noise.
01
Former investigators on the other side
Our AML lead spent five years at a European Financial Intelligence Unit — investigating the exact type of cases we now resolve. He knows how compliance teams think, what triggers escalation, and what documentation makes them close a case in your favour.
800+ CASES PERSONALLY HANDLED
02
Swiss bar registration — not a Telegram handle
We are subject to Swiss Bar Association oversight, professional secrecy obligations under CP 321, and regulatory accountability. When an exchange receives a letter from a Swiss law firm, the compliance review queue moves. When they receive a DM from an anonymous agent, it goes to spam.
CHE-299.308.181 · REGISTERED BASEL
03
Direct compliance contacts, not support tickets
After 1,500+ cases across 21 platforms, we communicate through dedicated legal and compliance channels — not the same support queue you have been waiting in. For most major exchanges, we know the compliance managers by name and submit through their internal legal intake process.
Before joining Valken, Nils spent five years as an investigator at a European Financial Intelligence Unit — on the other side of these exact cases. He investigated crypto-related money laundering, coordinated exchange freezes, and managed asset seizures. Now he uses that knowledge to unlock frozen accounts. He has personally handled over 800 crypto cases across every major platform.
Former FIU investigator800+ cases handledSwiss Bar Association
Every case below is real and documented. Client details are anonymized per Swiss professional secrecy obligations. These represent typical outcomes — not cherry-picked best cases.
Binance
€85,000
Unlocked in 6 days
European trader with a high-volume account frozen after a large USDT withdrawal triggered an AML flag. The exchange requested source-of-funds documentation. The client had submitted bank statements independently but received no response for 3 weeks. We prepared a comprehensive SOF package including a certified transaction narrative, bank confirmation letters, and a timeline of fund origins. The account was fully unlocked within 6 days of our submission, with all withdrawal functions restored.
AML Flag · Source of Funds
Bybit
€32,000
Unlocked in 12 days
Freelance developer who received crypto payments from multiple international clients. Account suspended after compliance flagged "structuring" patterns in deposits. The client was asked to verify the identity of every sender — an impossible task through normal channels. We structured the response as a professional services income report with contract excerpts, payment confirmations from platforms, and a legal opinion letter confirming the legitimacy of freelance crypto income. Bybit's compliance team approved within 12 days.
Account Suspension · Pattern Detection
Tether (USDT)
$120,000
Unlocked in 21 days
Business owner whose USDT was frozen directly on-chain after Tether's compliance flagged the receiving address. The funds were legitimate proceeds from a real estate transaction, but the on-chain path included a mixing service used by a previous holder. We engaged directly with Tether's legal team, providing notarized proof of the real estate sale, bank wire confirmations, and a detailed chain-of-custody analysis showing our client had no connection to the flagged address history. Complex case resolved in 21 days.
On-chain Freeze · Sanctions Screening
Coinbase
€41,000
Unlocked in 9 days
Client received crypto as a gift from a family member in 2019 and moved it to Coinbase in 2024. No purchase receipt existed — the original buyer had no records either. Coinbase demanded source-of-funds documentation. The client had already submitted a personal statement and was rejected. We reconstructed the chain of custody using blockchain analysis, the gifter's original exchange records (partial), and a statutory declaration. Coinbase compliance accepted the package on the second submission.
No Documentation · Gift/Transfer · Prior Rejection
Kraken
€178,000
Unlocked in 18 days
Account was registered by the client's brother, who had since emigrated and was unresponsive. The client had been using the account for two years with full knowledge but under someone else's identity. Kraken flagged the discrepancy during a routine KYC refresh and froze all funds. We coordinated with both parties across two jurisdictions, prepared a formal transfer-of-ownership request supported by notarized affidavits, and worked with Kraken's legal team to migrate the account. One of our more complex identity cases — resolved fully.
Our process is built on 1,500+ resolved cases. Every step is designed to move your case forward as fast as possible while ensuring compliance teams have exactly what they need to release your funds.
1
Case Analysis
We review your account status, the exchange's communications, your transaction history, and the specific freeze reason. Within 24 hours, you receive a clear diagnosis and a realistic assessment of your chances and timeline.
Timeline: 24 hours
2
Strategy & Documents
We prepare the exact documentation package the exchange needs: source-of-funds reports, transaction narratives, legal opinions, and supporting evidence — formatted specifically for the platform's compliance team.
Timeline: 2–5 days
3
Platform Communication
We submit your documentation package directly to the exchange's compliance team and handle all follow-up. We know each platform's escalation paths and response patterns.
Timeline: varies by platform
4
Unlock & Withdraw
Once the compliance team approves, we verify that all restrictions are fully lifted and guide you through withdrawal. We remain available until your funds are safely in your wallet or bank account.
Timeline: until done
Platforms we cover
21+ exchanges, wallets & services. We know them all.
Each platform has different compliance procedures, escalation paths, and response timelines. We have direct experience with every major exchange's internal processes and know exactly what documentation format each team requires.
Crypto exchanges use automated compliance systems that can trigger account restrictions for a wide range of reasons. Understanding which category your freeze falls into is the first step toward resolution.
01
AML Freeze
Automated anti-money-laundering systems flagged your transactions based on pattern recognition, counterparty risk, or volume thresholds.
Full account suspension with no access to trading, deposits, or withdrawals. Often triggered by multiple failed verification attempts or policy violations.
The exchange has decided to terminate your account entirely. Funds are held until compliance clears them for withdrawal — which can take weeks or months.
Don't know which category your freeze falls into? That's normal — exchanges rarely explain clearly. We diagnose the exact type of block during our free initial assessment and tell you exactly what needs to happen next.
The clock is running
Every day you wait, your options shrink.
Most compliance deadlines are final. Here is what typically happens after a crypto exchange freezes your account — and why speed matters.
Day 0Account restricted
You discover your account is frozen. Withdrawals blocked, trading may or may not work. A vague compliance message appears in your inbox.
Day 1–3You are here
This is the window that matters. If you engage professional help now, we can often resolve the issue before the exchange escalates internally. Most simple cases are resolved within this first week.
Day 7–14Compliance deadline
Most exchanges give 7–14 days to submit documentation. Miss this deadline and the exchange may close your account or forfeit your funds. DIY document submissions are often rejected here, resetting the clock — if you get another chance at all.
Day 30+Account termination
The exchange closes your account. Funds are held in an internal compliance queue. Recovery is still possible but requires formal legal requests, which take longer and cost more than early intervention.
Don't wait for the deadline.
The earlier we engage, the faster and cheaper the resolution. Most cases that reach us within 48 hours resolve within a week.
Your first instinct after a freeze is usually wrong. Here is what actually helps — and what can permanently damage your case.
✓ Do this
Screenshot everything immediatelyThe freeze notification, your balance, transaction history, support tickets. Evidence disappears if the exchange closes your account.
Note the compliance deadlineIf the exchange set a deadline for documentation, write it down. Missing it can mean permanent account closure.
Gather your source-of-funds recordsBank statements, pay slips, tax returns, purchase receipts — anything that shows where your crypto or fiat came from.
Get professional help earlyThe first 48 hours are critical. Early intervention prevents escalation and keeps more options open.
✕ Don't do this
Don't send angry messages to supportEvery message is logged. Aggressive or threatening language gets flagged and can trigger further investigation.
Don't submit incomplete documentsA rejected submission resets the review process. Some exchanges only give you one chance before escalating internally.
Don't share credentials with "recovery agents"Telegram groups, Discord DMs, and Instagram accounts offering to "hack" your account back are scams. Every single one.
Don't create a second accountOpening a new account on the same exchange violates their terms and can result in both accounts being permanently banned.
What you receive
Six deliverables. Nothing left to chance.
Case Diagnosis Report
A clear, written explanation of why your account was frozen, what triggered it, and what category your case falls into — in plain language.
Source of Funds Documentation
Professionally prepared SOF report with transaction narratives, chain-of-custody evidence, and documents formatted to the platform's exact requirements.
Compliance Correspondence
All written communication with the exchange's compliance team — drafted, submitted, and followed up by our team until resolution.
Legal Opinion Letter
Where required, a formal Swiss legal opinion confirming the legitimacy of your funds — a document compliance teams take seriously.
Progress Updates
Regular status updates throughout the process — you always know where your case stands and what the next steps are.
Withdrawal Confirmation
Verification that all restrictions are lifted, confirmation of successful withdrawal, and guidance on preventing future freezes.
Transparent pricing
Two options. No hidden fees.
Choose the model that works for your situation. Both include the full service — from diagnosis through to successful withdrawal. No hourly billing, no surprises.
Six-figure balances, law enforcement involvement, or multiple platforms frozen at once?
Our complex cases team handles the situations that go beyond a standard compliance unlock — where the stakes are higher, the legal structure is more involved, and coordination across jurisdictions or multiple exchanges is required. Senior counsel, cross-border legal partnerships, and direct engagement with regulators where necessary.
Law enforcement requestsCriminal defence + compliance
Sanctions complicationsOFAC · EU · UN · National lists
Warning signs
Red flags: when to contact us immediately.
These situations deteriorate quickly. The longer you wait, the harder recovery becomes — and some deadlines are final.
Compliance deadline set
The exchange gave you 7–14 days to provide source-of-funds documents and threatened account closure. Once the deadline passes, funds may be forfeited.
Withdrawal blocked 7+ days
A temporary hold lasting over a week is rarely temporary. It usually means an AML investigation has been opened and support will not resolve it.
Account restricted without explanation
You logged in to find trading disabled, withdrawals locked, or a generic "account under review" banner — with no email, no ticket, no specifics.
Source-of-funds request you cannot answer
The exchange wants proof of origin for crypto you bought years ago, mined, received as a gift, or earned through a business that no longer exists.
KYC rejected with no reason
Your documents were declined, the Liveness check failed repeatedly, or the platform says "we cannot continue providing services" — but will not explain why.
Previous unlock attempt failed
You submitted documents yourself, or used a third-party "unlock service," and the exchange rejected the submission or stopped responding entirely.
USDT or USDC frozen on-chain
Tether or Circle blacklisted your address. Tokens are visible but non-transferable. The issuer will not engage without legal representation.
Sanctions false-positive flag
Your account was flagged by OFAC, EU, or UN sanctions screening despite having no connection to any sanctioned individual or entity.
Exchange exiting your country
The platform is winding down operations in your jurisdiction and giving a narrow window to withdraw — but your account is frozen and you cannot migrate.
If any of these sound familiar, the clock is already running.
We begin the initial assessment within hours of receiving your case details. For urgent matters — particularly where a platform has set a deadline for document submission — we can start same-day. The free initial assessment typically takes 2-4 hours to complete, after which you receive a clear picture of your case type, estimated timeline, and recommended approach. From that point, active work on documentation begins immediately upon engagement.
What information do I need to provide to get started?
For the initial assessment, we need: screenshots of the freeze notification or support ticket from the exchange, any emails or messages from the platform's compliance team, your account level and approximate balance, and a brief description of your recent transaction activity. You do not need to share login credentials — ever. Once we proceed to active engagement, we will request source-of-funds documentation tailored to your specific case type, which we will guide you through step by step.
Do I need to share my exchange login or private keys?
Absolutely not. We never request, require, or accept login credentials, private keys, seed phrases, or any form of account access. Our work is entirely legal and documentary — we prepare and submit compliance documentation on your behalf through official channels. Any service that asks for your credentials is likely a scam. We communicate with exchanges through their official legal/compliance channels using our law firm letterhead and professional credentials.
What is your success rate, and how is it measured?
Our overall success rate is above 90%, measured as the percentage of cases where the client successfully regains full access to their funds. This includes all case types and platforms. Some categories have higher rates — simple KYC issues resolve at nearly 100%, while sanctions-related freezes have a lower but still substantial success rate. We are transparent about the realistic probability for your specific case type during the initial assessment, before you commit to any payment.
What happens if you cannot unlock my account?
Under the success fee model, you pay nothing if we cannot recover your funds — that is the entire point of the model. Under the fixed fee model, the fee covers our professional time and deliverables regardless of outcome, but we will always be honest with you about probability of success before you pay. In cases where we assess low chances of recovery (below 50%), we will tell you upfront and recommend whether proceeding makes financial sense given your specific circumstances.
Can the exchange close my account permanently while you work on it?
It is possible, but our involvement typically prevents this. When an exchange sees that a registered law firm is handling the compliance response, they are far less likely to terminate the account unilaterally. Professional legal representation signals legitimacy and makes the compliance team's job easier, not harder. In cases where closure does occur, we shift strategy to fund recovery from the closed account — exchanges are still legally obligated to return legitimate funds even after termination.
I already submitted documents and was rejected. Can you still help?
Yes — and this is actually a very common scenario. Most clients come to us after one or more failed attempts to resolve the issue independently. The most common problems we see: documents submitted in the wrong format, insufficient detail in source-of-funds explanations, informal tone that compliance teams ignore, and missing evidence that the platform specifically requires but did not clearly request. We prepare a fresh, comprehensive submission that addresses whatever gaps the previous attempt missed.
Is this service legal? Won't the exchange see your involvement negatively?
This service is entirely legal. We are a registered Swiss law firm operating within all applicable regulatory frameworks. Far from viewing legal representation negatively, exchange compliance teams generally prefer dealing with professional counsel because it streamlines their review process. A well-structured legal submission with proper documentation is exactly what they need to approve your case — it saves them work and reduces their institutional risk in releasing the funds.
How do you communicate with the exchange on my behalf?
We communicate through the exchange's official legal and compliance channels — dedicated compliance email addresses, legal department contacts, and where available, direct compliance team liaisons we have established through years of case work. We submit documentation under our firm letterhead with your signed power of attorney. For platforms where we have existing relationships with compliance managers, we can often fast-track the review queue. All correspondence is shared with you for full transparency.
Do you handle cases involving sanctioned countries or PEP status?
We handle these cases within the bounds of applicable law. Sanctions-related freezes are among the most complex but are still often resolvable — particularly false-positive name matches, cases involving dual nationals, or situations where the sanctioned connection is historical rather than current. PEP-related restrictions require enhanced documentation but are routinely resolved. During the initial assessment, we evaluate whether your specific sanctions/PEP situation is one we can legally take on and have a realistic chance of resolving.
What if my funds were frozen because of a transaction with a mixer or darknet market?
Chain analysis flags are common and do not necessarily mean your funds are unrecoverable. Many legitimate users receive crypto that passed through mixers or flagged addresses at some point in its history — the blockchain does not care about intent. We work with chain analysis data to demonstrate that you, the current holder, acquired the funds legitimately regardless of their prior on-chain path. The key question is your personal transaction: if you acquired the crypto through legitimate means (purchase, salary, sale), that is what matters for compliance purposes.
Can you help with frozen stablecoins (USDT/USDC frozen on-chain)?
Yes. On-chain stablecoin freezes (where Tether or Circle blacklists your address directly) are among the most challenging cases but we have resolved multiple such cases successfully. These require direct engagement with the stablecoin issuer's legal team, not just an exchange. We prepare and submit formal legal requests with notarized documentation proving the legitimate origin of funds. Resolution typically takes 14-30 days due to the additional legal verification steps these issuers require.
The account is in my relative's name but the funds are mine. Can you help?
Yes — this is far more common than people think. Accounts opened by a spouse, parent, sibling, or friend that are actually used by someone else. The complication increases if the account holder is uncooperative, unreachable, or deceased. We handle all of these variants. The approach typically involves preparing a formal account transfer or ownership verification package, coordinated with both parties where possible, or supported by legal declarations and evidence of beneficial ownership where it is not. We have resolved cases where the original account holder was in a different country, had passed away, or simply refused to cooperate.
I have no documents at all — I bought crypto years ago and lost everything. Is my case hopeless?
Almost certainly not hopeless. We handle "no documentation" cases regularly — early Bitcoin miners, people who bought through defunct exchanges or ATMs, peer-to-peer purchases for cash, gifts with no paper trail. The blockchain itself is a record. We use on-chain analysis combined with whatever circumstantial evidence exists (old emails, wallet files, bank statements from the era, tax filings, witness statements) to reconstruct a credible source-of-funds narrative. The key insight: compliance teams do not require perfect documentation. They require a credible, professionally presented explanation that gives them enough confidence to justify releasing the funds.
My crypto was flagged as "dirty" or "high-risk" by chain analysis. Can you still recover it?
Yes. This is one of our most common case types. Chain analysis tools (Chainalysis, Elliptic, TRM Labs) assign risk scores based on the entire history of a coin — not your personal transaction. Funds that passed through a mixer, a gambling site, a flagged exchange, or an address associated with illicit activity five hops ago can trigger a freeze even though you acquired them legitimately. We prepare detailed chain-of-custody reports that separate your personal acquisition from the coin's prior history, combined with proof of your legitimate source. Exchanges resolve these cases once they have confidence that the current holder is not complicit — which is exactly what our documentation establishes.
How much does the success fee typically cost as a percentage?
The success fee percentage depends on the complexity of your case and the amount involved. For straightforward cases with large balances, the percentage is lower; for complex cases with smaller balances, it may be higher. The exact percentage is agreed in writing before any work begins — there are no surprises. As a general indicator, fees typically range from 5% to 20% depending on case specifics. During the free assessment, we provide the exact figure so you can make an informed decision.
Do you accept cryptocurrency as payment?
Yes. We accept payment in BTC, ETH, USDT, and USDC in addition to traditional bank transfer (EUR/USD/CHF). For the success fee model, payment can be made directly from your unlocked account once funds are released. For fixed fee payments, we provide a wallet address upon engagement confirmation. All crypto payments are documented and invoiced through our standard accounting procedures — fully compliant with Swiss financial regulations.
What makes you different from other crypto recovery services I see advertised?
Three things. First, we are a registered Swiss law firm — not an anonymous Telegram operator or an unregulated "recovery agent." Our firm is subject to Swiss Bar Association oversight and professional secrecy obligations. Second, our team includes a former FIU investigator who spent years on the other side of these cases, giving us unique insight into compliance decision-making. Third, we have documented, verifiable results across 1,500+ cases — not testimonials on a landing page, but real outcomes protected by professional secrecy that we can discuss in appropriate detail during consultation.
What to do when a crypto exchange freezes your account — documentation strategy, legal options, and realistic timelines.
Related practice
Your crypto was not frozen — it was stolen. Different problem, same team.
If your funds were taken through a scam, phishing attack, SIM swap, or unauthorized wallet drain — that is not a compliance unlock. It is a fraud recovery case. Our fraud team traces stolen crypto on-chain, coordinates with exchanges to freeze the destination, and works with law enforcement across jurisdictions to recover what was taken.
Court orders & LE coordinationCriminal complaints in 14 jurisdictions
Free assessment
Get your account unlocked. Start with a free case review.
Tell us about your situation. Within hours, you will receive an honest assessment of your case — the likely reason for the freeze, your realistic chances, estimated timeline, and recommended approach. No obligation, no payment required for the assessment.
Reply within 4 hoursFree assessment · no obligationSwiss professional secrecy1,500+ cases resolved
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