Nils Silinevics
Partner · AML & Crypto Compliance · Former FIU Investigator
Your crypto exchange fully suspended your account — no trading, no withdrawals, no deposits. Everything locked. Account suspensions are the most severe restriction an exchange can apply, triggered by automated risk management systems, AML compliance flags, sanctions screening, or law enforcement requests. Each platform handles suspensions differently: Binance uses Chainalysis risk scoring, Coinbase may file SARs without telling you, Kraken applies their CDD/EDD framework, and some exchanges like MEXC give zero explanation. We resolve suspensions across all platforms.
Why exchanges suspend accounts: Automated transaction monitoring detected suspicious patterns, sanctions screening matched your name or nationality, P2P counterparty fraud (someone you traded with was flagged), law enforcement requested a freeze, or your verification expired and the exchange retroactively restricted access.
Platform differences matter: A Binance suspension operates under Chainalysis risk scoring with a 10-day SLA. A Coinbase restriction operates under FinCEN/SAR regulations where they literally cannot explain why. A Kraken suspension follows their documented CDD/EDD framework with CBI oversight. An MEXC suspension has zero transparency and no timeline. We know each platform's process intimately.
The urgency factor: During a suspension, your funds are frozen but market conditions change. Open leveraged positions can be liquidated. Staking rewards may be inaccessible. Account closure deadlines may be running. We prioritize getting at least partial access restored as quickly as possible.
Each platform handles Account Suspended differently. Select yours for platform-specific guidance, timelines, and resolution strategies.
When an exchange suspends your account, you retain important rights regardless of the exchange's Terms of Service. Under EU law (AMLD6, MiCA, GDPR), you have: the right to know why your account is restricted (within the limits of tipping-off prohibitions), the right to submit documentation to resolve the restriction, the right to a reasonable review timeline, the right to withdraw funds if the restriction is unjustified, and the right to file complaints with national regulators. Under US law, the CFPB provides a complaint mechanism for financial services. Under UK law, the Financial Ombudsman Service handles exchange complaints. Exchanges cannot hold funds indefinitely without legal basis — even when a SAR has been filed, the exchange must eventually either restore access or allow fund withdrawal (unless a formal law enforcement order prevents it). We enforce these rights through regulatory channels and legal pressure.
Exchanges use automated monitoring that suspends accounts in real-time — before any human reviews your case. The suspension is precautionary (risk-based), not a final determination. Common triggers: receiving funds from flagged addresses, transaction patterns matching money laundering typologies, sanctions screening matches, or P2P counterparty fraud. Professional intervention is needed to provide the documentation that resolves the automated flag.
Yes — exchanges cannot permanently confiscate your funds without legal basis (court order, sanctions designation). Even if the account remains suspended, you should be entitled to withdraw. We ensure fund recovery regardless of account status — either through suspension reversal or negotiated withdrawal.
Yes — we handle Account Suspended across 21+ platforms including Binance, Bybit, Coinbase, Kraken, OKX, KuCoin, MEXC, HitBTC, CEX.IO, Crypto.com, Gate.io, HTX, Bitfinex, WhiteBit, Changelly, ChangeNow, FixedFloat, and stablecoin issuers (Tether, Circle). Each platform has different compliance processes, timelines, and documentation requirements. We tailor our approach to each.
Two options: Fixed fee from €399 (pay upfront, fixed scope) or Success fee (percentage of recovered amount, no upfront payment). Both include a free initial case assessment within 6 hours. No hidden fees, transparent agreement before we start. We only charge for successful outcomes on the success fee option.
Yes, and it happens frequently. Under the tipping-off prohibition (FATF Recommendations, EU AMLD6, US Bank Secrecy Act), if the exchange filed a SAR, they cannot tell you. Even without a SAR, exchanges often provide generic 'compliance review' language without specifics. We identify the likely cause through account analysis — transaction patterns, timing of the suspension, any communications received, and the specific functions restricted.
It depends on the type. Security suspensions (72h, 7d, 24h) auto-resolve. Compliance suspensions have no published timeline — they persist until the compliance team makes a determination. If a SAR has been filed, the suspension may last indefinitely. Under EU law, the exchange must comply with reasonable timeframe requirements. We escalate through regulators when exchanges exceed reasonable bounds.
Our main practice for resolving account suspension across all 21 supported exchanges.
Unusual situations beyond standard compliance — inherited crypto, unprovable source of funds, and more.
Our guide on what to do when a crypto exchange freezes your account — documentation, legal strategy, and timelines.
Key terms: AML, KYC, SoF, EDD, SAR — explained in plain language.
Tell us when the suspension started, whether you have open derivatives positions at risk, and any messages you received from Problems. We respond within 6 hours.