KYC keeps failing?

Common causes: poor photo quality, expired ID, name mismatch between ID and account, liveness check failure, or data conflicts from previous attempts. Each failed attempt can make the next one harder by adding conflicting data.

Most exchanges have manual verification pathways not available through standard support. Professional legal requests can trigger manual review, bypassing the automated system that keeps rejecting you.

Yes — we handle KYC Failed across 21+ platforms including Binance, Bybit, Coinbase, Kraken, OKX, KuCoin, MEXC, HitBTC, CEX.IO, Crypto.com, Gate.io, HTX, Bitfinex, WhiteBit, Changelly, ChangeNow, FixedFloat, and stablecoin issuers (Tether, Circle). Each platform has different compliance processes, timelines, and documentation requirements. We tailor our approach to each.

Two options: Fixed fee from €399 (pay upfront, fixed scope) or Success fee (percentage of recovered amount, no upfront payment). Both include a free initial case assessment within 6 hours. No hidden fees, transparent agreement before we start. We only charge for successful outcomes on the success fee option.

Most exchanges allow 3-5 failed attempts before locking verification. After lockout, you need support intervention to unlock. Each failed attempt adds conflicting data to your profile — making subsequent attempts harder even with correct documents. We identify the problem before resubmitting to avoid the lockout threshold.

Yes, but it requires formal account name correction through the exchange's support team with supporting documentation (marriage certificate for name changes, court orders for legal name changes, affidavits for transliteration issues). This is a separate process from KYC verification — you must correct the name first, then complete verification. Attempting verification with mismatched names will fail repeatedly.

Name changes are a common cause of KYC failure — your registered name doesn't match your current ID. Resolution requires a formal account name correction: you submit your current ID plus legal documentation of the name change (marriage certificate, court order, deed poll). The exchange updates your registered name, then you can complete KYC with your current documents. This is a two-step process — you cannot pass KYC with mismatched names, and you cannot change your name without supporting legal documentation.

Automated verification systems (Sumsub, Onfido, Jumio) have false rejection rates of 5-15%. System bugs, algorithm biases, and edge cases cause valid documents to be rejected. If you're confident your documents are correct and high quality but keep getting rejected, it may be a system error rather than a document problem. The solution is to request manual review — a human compliance officer can override the automated rejection. Under GDPR Article 22 (EU), you have the right to human review of automated decisions. We submit through legal channels that reach compliance management directly, bypassing the automated system entirely.