Nils Silinevics
Partner · AML & Crypto Compliance · Former FIU Investigator
Your deposit was rejected, returned, or arrived on-chain but wasn't credited. Deposit rejections can cascade into broader account restrictions — the exchange may review your entire account because of one flagged deposit.
Crypto deposit holds occur when blockchain analytics flag the source address. Fiat deposit rejections come from exchange compliance, banking partner screening, or your bank blocking outgoing transfers to crypto platforms. A rejected deposit can trigger account-level AML review.
Each platform handles Deposit Rejected differently. Select yours for platform-specific guidance, timelines, and resolution strategies.
When an exchange holds your crypto deposit for compliance screening, it is not credited to your account and not returned to the sender — it sits in an exchange-controlled wallet in legal limbo. Under EU law (MiCA, AMLD6), the exchange must: conduct the review within a reasonable timeframe, provide updates on the review status (within tipping-off limits), credit the deposit if the review determines it's legitimate, return the deposit if the review cannot justify holding it. Under US law, FinCEN regulations and CFPB complaints provide similar protections. The exchange cannot hold your deposit indefinitely without legal basis — if the review exceeds reasonable timeframes, we escalate through regulatory channels. For bank transfer rejections, the funds are typically returned to the sender's account within 5-10 business days. For crypto deposits, the funds remain with the exchange until the review is complete — we provide evidence of the deposit's legitimate origin to accelerate the review and ensure the funds are either credited or returned.
The exchange received your funds but is holding them in compliance review. Blockchain analytics flagged the source address. Your funds are safe but frozen at the deposit processing layer. We engage with the exchange to release the hold.
It can — compliance-flagged deposits may trigger the exchange to review your broader account. Acting quickly to resolve the deposit issue prevents cascade effects.
Yes — we handle Deposit Rejected across 21+ platforms including Binance, Bybit, Coinbase, Kraken, OKX, KuCoin, MEXC, HitBTC, CEX.IO, Crypto.com, Gate.io, HTX, Bitfinex, WhiteBit, Changelly, ChangeNow, FixedFloat, and stablecoin issuers (Tether, Circle). Each platform has different compliance processes, timelines, and documentation requirements. We tailor our approach to each.
Two options: Fixed fee from €399 (pay upfront, fixed scope) or Success fee (percentage of recovered amount, no upfront payment). Both include a free initial case assessment within 6 hours. No hidden fees, transparent agreement before we start. We only charge for successful outcomes on the success fee option.
If blockchain analytics flags your crypto deposit, it is held in an exchange-controlled wallet — not credited to your account and not returned. The deposit remains in this limbo state until the compliance review is complete. If legitimate, it will be credited. If connected to illicit activity, it may be frozen indefinitely. This can take 3-10 business days for standard screening.
If your bank deposit was rejected, retrying with the same bank will likely fail. First determine the cause: bank crypto policy, exchange compliance, or banking partner issue. Each has a different solution. If the bank blocked it, use a different bank or payment method. If the exchange restricted your account, the restriction must be lifted first.
If you sent a deposit on the wrong network (e.g., ERC-20 tokens sent to a BEP-20 address), the exchange may be able to recover it through a technical process — but it requires manual intervention by the exchange's technical team, not the compliance team. This is a different process from a compliance hold. The exchange typically charges a recovery fee. If the exchange refuses to recover the deposit, we escalate through appropriate channels. Note: some wrong-network deposits are permanently unrecoverable — the exchange does not control the private keys for the wrong network.
Our main practice for resolving deposit rejection across all 21 supported exchanges.
Unusual situations beyond standard compliance — inherited crypto, unprovable source of funds, and more.
Our guide on what to do when a crypto exchange freezes your account — documentation, legal strategy, and timelines.
Key terms: AML, KYC, SoF, EDD, SAR — explained in plain language.
Tell us what happened — which crypto, which network, what error message. We respond within 6 hours.