Nils Silinevics
Partner · AML & Crypto Compliance · Former FIU Investigator
Your exchange is terminating your account — with or without a deadline, with or without letting you withdraw. The most time-sensitive compliance issue. If compliance blocks prevent withdrawal during the closure window, your funds are trapped.
Account closures can result from failed compliance reviews, ToS violations, jurisdiction exits, or sanctions determinations. The critical issue: even during closure, withdrawal may be blocked. We run dual strategies — reversal AND protected withdrawal — simultaneously.
Each platform handles Account Closure differently. Select yours for platform-specific guidance, timelines, and resolution strategies.
Even when an exchange closes your account, you retain important rights. Under EU law (MiCA, AMLD6, consumer protection), exchanges must: provide reasonable notice of closure (except in cases of law enforcement or fraud), allow withdrawal of remaining funds to an external wallet or bank account, comply with consumer protection standards including fair treatment, and respond to regulatory complaints. Under US law, CFPB complaints force formal responses. Under UK law, the Financial Ombudsman Service handles complaints. Exchanges cannot simply confiscate your funds — even in cases of confirmed ToS violations, the exchange must return your remaining balance (minus legitimate fees). The most critical right is the right to withdraw funds before or after closure. If the exchange blocks fund withdrawal, it must have a legal basis (law enforcement order or specific regulatory requirement). We enforce fund withdrawal rights through regulatory channels and legal pressure, ensuring that account closure does not result in fund confiscation.
Sometimes — if the closure is compliance-triggered and not yet final, we can address the underlying concern. If closure is based on jurisdiction exit, reversal is unlikely but we ensure complete fund withdrawal.
Exchanges typically provide 30-90 day withdrawal windows. If compliance blocks prevent withdrawal during this window, funds may be held indefinitely. We resolve the compliance block before the deadline.
Yes — we handle Account Closure across 21+ platforms including Binance, Bybit, Coinbase, Kraken, OKX, KuCoin, MEXC, HitBTC, CEX.IO, Crypto.com, Gate.io, HTX, Bitfinex, WhiteBit, Changelly, ChangeNow, FixedFloat, and stablecoin issuers (Tether, Circle). Each platform has different compliance processes, timelines, and documentation requirements. We tailor our approach to each.
Two options: Fixed fee from €399 (pay upfront, fixed scope) or Success fee (percentage of recovered amount, no upfront payment). Both include a free initial case assessment within 6 hours. No hidden fees, transparent agreement before we start. We only charge for successful outcomes on the success fee option.
Generally no. Exchanges detect duplicate accounts using name, SSN (US), device fingerprint, and IP address. A new account opened after closure will be detected and restricted immediately. It also looks like account evasion, strengthening compliance suspicion. If your account was closed, the better path is to pursue reversal through legal channels, or withdraw funds and use a different exchange.
Potentially. For US users, closure at one financial institution can appear in risk databases (ChexSystems) that other institutions check. For crypto-specific: exchanges share some compliance information informally, and a compliance closure at one exchange may flag you at others. This is why resolving a closure correctly — before it escalates — is critical not just for the specific exchange but for your broader financial access.
Staked crypto, earned rewards, and yield-farming positions are typically returned to your main balance before closure. However, if the closure is compliance-related and the account is frozen, staking positions may remain locked — you cannot unstake while the account is under compliance review. Some exchanges auto-unstake during closure proceedings, others require you to initiate unstaking (which you can't do if the account is frozen). We ensure staked positions are addressed during closure — either by requesting auto-unstake or by resolving the compliance block first so you can unstake manually.
Our main practice for resolving account closure across all 21 supported exchanges.
Unusual situations beyond standard compliance — inherited crypto, unprovable source of funds, and more.
Our guide on what to do when a crypto exchange freezes your account — documentation, legal strategy, and timelines.
Key terms: AML, KYC, SoF, EDD, SAR — explained in plain language.
Tell us when Problems notified you of the closure, what reason they gave, and how much is at stake. We respond within 6 hours.