Nils Silinevics
Partner · AML & Crypto Compliance · Former FIU Investigator
Your exchange disabled trading — spot blocked, derivatives revoked, or specific pairs unavailable. Trading restrictions can be jurisdictional (regulatory), verification-tier based, or compliance-triggered. The cause determines whether it's fixable.
Jurisdictional restrictions (derivatives banned in your country) are regulatory limitations. Verification-tier limits (need higher KYC for certain products) are fixable by completing verification. Compliance blocks (trading disabled during account review) require documentation to resolve.
Each platform handles Trading Restricted differently. Select yours for platform-specific guidance, timelines, and resolution strategies.
Trading restrictions fall into two categories: regulatory (permanent for your jurisdiction) and compliance-triggered (resolvable with documentation). Regulatory restrictions occur because local regulators classify certain tokens as securities (SEC actions in the US), prohibit retail margin trading, or require specific licenses the exchange doesn't hold in your region. These are permanent — the only option is to withdraw funds and use an exchange that serves your jurisdiction. Compliance-triggered restrictions occur when the exchange's AML system flags your account. These are resolvable — trading is restored after the compliance review completes and documentation is accepted. The key is identifying which type of restriction applies to you. Regulatory restrictions cannot be appealed through the exchange — they're imposed by external regulators. Compliance-triggered restrictions CAN be resolved through documentation and legal engagement. We identify the restriction type during the initial case assessment and pursue the correct resolution path accordingly.
If only derivatives are blocked but spot works — likely jurisdictional. If ALL trading is disabled — compliance. If specific pairs disappeared — possibly delisted for your region. The distinction is critical because each requires a different approach.
Usually yes — most restrictions allow closing positions. But full compliance suspensions may block everything including closures, creating liquidation risk for leveraged positions.
Yes — we handle Trading Restricted across 21+ platforms including Binance, Bybit, Coinbase, Kraken, OKX, KuCoin, MEXC, HitBTC, CEX.IO, Crypto.com, Gate.io, HTX, Bitfinex, WhiteBit, Changelly, ChangeNow, FixedFloat, and stablecoin issuers (Tether, Circle). Each platform has different compliance processes, timelines, and documentation requirements. We tailor our approach to each.
Two options: Fixed fee from €399 (pay upfront, fixed scope) or Success fee (percentage of recovered amount, no upfront payment). Both include a free initial case assessment within 6 hours. No hidden fees, transparent agreement before we start. We only charge for successful outcomes on the success fee option.
Yes — exchanges can restrict specific trading pairs for your account or region while leaving others available. This happens when a token is delisted, when regulatory actions target a specific asset, or when your compliance review flags activity involving a specific token. If only certain pairs are restricted, we identify whether the restriction is token-specific, region-specific, or compliance-triggered.
It depends on the cause. Regional restrictions are permanent for your jurisdiction. Compliance-triggered restrictions are temporary — trading is restored after the compliance review resolves. Delisted pair restrictions are permanent for that pair. Margin/leverage restrictions may be permanent for your jurisdiction. We identify the restriction type during the initial assessment to determine if it's resolvable.
Often yes — trading restrictions may not affect withdrawal functionality. If trading is restricted but withdrawals are available, you can withdraw your funds to an external wallet. This is actually the recommended action in some cases: if trading is restricted for regulatory reasons (permanent for your jurisdiction), withdrawing funds and using a different exchange is the only option. However, if the restriction is compliance-triggered, withdrawals may also be blocked. We verify which functions are available and advise on the best course of action.
If trading is restricted and you have open positions (especially leveraged/perpetual positions), this is an emergency. You cannot close positions, add margin, or adjust stop-loss orders. If the market moves against you, positions may be liquidated at unfavorable prices. We treat these as priority cases and escalate to get at least position-closing functionality restored quickly — typically within 24-48 hours. If you have open positions and your trading is restricted, contact us immediately. Include your position details, the liquidation price, and current market price.
Our main practice for resolving trading restriction across all 21 supported exchanges.
Unusual situations beyond standard compliance — inherited crypto, unprovable source of funds, and more.
Our guide on what to do when a crypto exchange freezes your account — documentation, legal strategy, and timelines.
Key terms: AML, KYC, SoF, EDD, SAR — explained in plain language.
Tell us what restrictions Problems applied and when. We respond within 6 hours.