The Case Everyone Else Refused?
We'll Take It.

Account registered on a friend's name — €340,000 unfrozen

Our client had registered his Binance account using a friend's identity in 2018, when he was living in a country where Binance was not available. Years later, the friend moved away and contact was lost. Binance initiated an AML review and requested KYC verification — but the account holder name did not match our client's identity. Standard appeal failed. We built a legal case proving beneficial ownership through transaction history, bank records showing the source of funds, and a sworn affidavit. After 11 weeks of legal correspondence with Binance's compliance team, the account was transferred to our client's name and unfrozen.

Cross-border crypto inheritance — €680,000 recovered

The deceased was a German resident with crypto on a Swiss exchange. The heirs were in the UK. The death certificate was in German; the exchange required English apostilled documents. The exchange's compliance team was unresponsive for 4 months. We coordinated across three jurisdictions: obtaining apostilled and translated death certificates in Germany, filing inheritance declarations under UK law, and issuing legal demands to the Swiss exchange under Swiss inheritance law. Funds were released to the heirs after 5 months.

Bitcoin mined in 2011 — source of funds proven

Our client mined approximately 150 BTC in 2011 using a GPU. The mining rig was long gone, the mining pool had shut down, and there were no bank records — he had paid electricity in cash through a shared apartment. When he tried to cash out on Kraken in 2024, the exchange requested source of funds documentation for a 13-year-old mining operation. We reconstructed the mining history through blockchain analysis — proving that the BTC originated from the coinbase transactions of blocks mined in 2011 — and prepared a legal declaration supported by blockchain forensic evidence. Kraken accepted the documentation after 7 weeks.

Sanctioned nationality false positive — account unfrozen

Our client is a dual citizen (EU + Iran by birth, never lived in Iran as an adult). When OKX implemented enhanced sanctions screening, his account was automatically frozen due to his Iranian citizenship. He is an EU resident with legitimate income. We prepared a legal package documenting his EU residency, employment, and tax compliance, and argued that his EU citizenship should govern his regulatory status. We engaged OKX's compliance team through legal channels and secured the account unfreeze within 3 weeks — without requiring him to renounce his Iranian citizenship.

Complex cases fall into six broad categories. Each requires a fundamentally different legal strategy:

If you have a complex case, you have probably already tried the standard approaches. You submitted a support ticket. You uploaded your documents. You waited. Maybe you received an automated response telling you to "be patient" or that your case is "under review." Weeks passed. Nothing happened.

Here is why:

• Exchanges communicate through bots. The first line of support is automated. Your ticket is categorized, assigned a priority, and routed — but no human reads it until it escalates. Complex cases do not fit neatly into categories, so they get stuck in automation loops.
• Standard KYC processes do not accommodate edge cases. The KYC form asks for your name, your ID, your address. It does not have a field for "I registered using a friend's name in 2018" or "I mined this Bitcoin in 2011 and have no bank records." The form simply fails, and no one knows what to do with the failure.
• Compliance teams are risk-averse. Front-line compliance officers are trained to reject ambiguous cases. Approving a complex case requires senior sign-off, and senior compliance officers are reluctant to take personal risk for a case they do not fully understand.
• You need someone who speaks the exchange's language — legally, technically, and literally. A formal legal letter from Swiss counsel does not go into the same queue as a support ticket. It reaches the compliance team directly, creates a documented paper trail, and signals that the matter is serious enough to have legal representation.

Step 1: Deep analysis

We start by understanding your situation completely — not just the account freeze, but the full history. How was the account created? Where did the funds originate? What documentation exists? What has been tried? We review blockchain history, correspondence with the exchange, and any existing documentation. This phase typically takes 1-3 days.

Step 2: Creative strategy

Standard approaches fail because complex cases require non-standard solutions. We develop a strategy specific to your situation. For an inheritance case, this might involve coordinating with notaries in three countries. For undocumented source of funds, it might involve blockchain forensics to prove mining origin. For an ownership dispute, it might involve a legal declaration of beneficial ownership supported by transaction analysis.

Step 3: Direct escalation

We bypass support tickets and communicate directly with the exchange's compliance team through formal legal channels. Our letters are drafted under Swiss legal privilege, creating a paper trail that exchanges take seriously. We name the specific regulations that apply, the documentation we are providing, and the timeline we expect.

Step 4: Legal pressure

If the exchange refuses to engage, we escalate. This can include complaints to the relevant regulator (FINMA, FCA, BaFin, etc.), formal legal proceedings in the exchange's jurisdiction of operation, or coordination with law enforcement if criminal elements are involved. Most cases resolve before this stage — but the willingness to escalate is what makes earlier stages effective.