Nils Silinevics
Partner · AML & Crypto Compliance · Former FIU Investigator
CEX.IO is registered with De Nederlandsche Bank (DNB) + Authority for the Financial Markets (AFM) in Netherlands. That means we have a direct regulatory path to resolve your freeze. Swiss legal team with De Nederlandsche Bank expertise. 90%+ success rate.
CEX.IO is registered with DNB under Wwft
DNB requires crypto service providers to register under Wwft — only registered firms can offer services; DNB fined Binance €3.3M (2022)
This matters because it determines which regulatory body has authority over your case — and whether you have a direct complaint path or need cross-jurisdictional legal action.
Good news: Since CEX.IO is registered with De Nederlandsche Bank (DNB) + Authority for the Financial Markets (AFM), we have a direct regulatory complaint path. If CEX.IO doesn't resolve your case within a reasonable time, we escalate to De Nederlandsche Bank (DNB) + Authority for the Financial Markets (AFM) — and the platform knows this.
under Wwft, you can file a complaint with DNB; also Kifid (Financial Complaints Institute) for consumer disputes
Under Wwft (Wet ter voorkoming van witwassen en financieren van terrorisme) — Dutch AML Act, CEX.IO must conduct customer due diligence and can freeze accounts during AML investigations. However, they must also:
If CEX.IO doesn't meet these obligations, we escalate to De Nederlandsche Bank (DNB) + Authority for the Financial Markets (AFM) and file a formal legal submission. For a broader comparison of how Netherlands's rules stack up against other jurisdictions, see our AML laws by country reference.
crypto gains taxed under Box 3 (savings and investments) — deemed return based on asset value, 30-36% effective rate
If your CEX.IO account is frozen, you may still need to declare your crypto holdings on your Netherlands tax return — even if you can't access them. Under Netherlands law, the tax obligation may apply regardless of whether the funds are accessible. We recommend consulting a Dutch tax advisor.
If the freeze causes you to miss a tax deadline, we can provide documentation for the De Nederlandsche Bank (DNB) + Authority for the Financial Markets (AFM) and tax authority explaining the situation.
A Dutch investor received a source-of-funds demand from CEX.IO after receiving a large crypto transfer. CEX.IO required full documentation under Wwft (Wet ter voorkoming van witwassen en financieren van terrorisme) — Dutch AML Act. We compiled a structured source-of-funds package with bank statements, exchange history, and De Nederlandsche Bank (DNB) + Authority for the Financial Markets (AFM)-compliant documentation. Funds were released within 3 weeks after our formal legal submission to CEX.IO's compliance team.
Details anonymized to protect client confidentiality. Swiss professional secrecy applies.
We analyze your CEX.IO account, transaction history, and Netherlands regulatory context to identify the exact trigger. Was it a Chainalysis risk flag? A sanctions screening match? A source-of-funds demand? Each requires a different strategy.
We prepare documentation compliant with Wwft — not just CEX.IO's standard templates. This includes source-of-funds proof, transaction tracing, and any required De Nederlandsche Bank-specific forms.
We submit through CEX.IO's compliance channels — not standard support. Our submission is in Dutch and references De Nederlandsche Bank guidelines. We also file a parallel complaint with De Nederlandsche Bank if needed.
We verify everything works and advise on preventing recurrence on CEX.IO. If CEX.IO doesn't respond within Wwft requires investigation completion 'as soon as possible' — DNB interprets as 8 weeks, we escalate to De Nederlandsche Bank and pursue cross-jurisdictional action in UK (London) if needed.
Tell us what happened. A senior crypto compliance lawyer — not a chatbot, not a junior — will read your case and respond within 6 hours. Swiss professional secrecy applies from your first message.