An investment scammer told you to deposit to a MEXC address, or cashed out through MEXC. MEXC is a Seychelles-based exchange with a smaller compliance team and no published timelines. Response times are slower than Binance or Coinbase, but MEXC does respond to properly formatted legal requests.
Investment scammers use MEXC because its listing requirements are less stringent and its compliance team is smaller — meaning slower freeze response. However, MEXC requires KYC (since 2023), so every account is tied to a verified identity.
MEXC compliance: MEXC's compliance team is small. No compliance portal, no published timelines, no law enforcement guidelines. Communication is through email. Response times: 7-21 business days — the slowest among major exchanges.
Freeze capability: MEXC can freeze accounts but the process is opaque. MEXC's 'Risk Control' system can automatically restrict accounts, but criteria are not public. Voluntary freezes (without court order) are limited.
KYC disclosure: MEXC KYC: government ID, selfie. Less stringent than Coinbase or Kraken. Disclosure follows Seychelles procedures or MLAT.
A client lost €50,000 to a fake 'arbitrage bot.' The scammer's MEXC account took 18 business days to freeze — longer than any other exchange would have taken. By that time, €25,000 had been withdrawn. However, we obtained the scammer's KYC and traced the withdrawal to a second exchange. Outcome: 50% recovery initially (€25,000), plus partial recovery from the second exchange.
Details anonymized to protect client confidentiality. Swiss professional secrecy applies.
The 'fee scam' within the scam: If a platform is asking you to pay 'withdrawal fees,' 'tax clearance,' or 'insurance deposits' — these are additional scams. Do NOT send more money. Read our recovery scam warning.
Was your own MEXC account also frozen? Our MEXC account unlock practice can help.
MEXC has a smaller compliance team, no published timelines, and no compliance portal. All communication is through email. This makes MEXC the slowest major exchange for freeze requests. For MEXC cases, speed of tracing is even more critical.
MEXC's listing requirements are less stringent than Binance or Coinbase. Scam tokens can appear on MEXC that wouldn't pass review at larger exchanges. When a MEXC-listed token turns out to be a scam, MEXC typically delists it and cooperates with investigations.
MEXC has a 'Risk Control' system that can automatically restrict suspicious accounts. If the scammer's account was flagged, it may already be restricted. We check this when filing our request.
7-21 business days in our experience — the slowest among major exchanges. MEXC does not publish compliance timelines. This is why for MEXC cases, we file requests as early as possible.
MEXC is registered in Seychelles. It has been expanding its compliance program but remains less regulated than EU or US exchanges. Legal requests go through Seychelles procedures or MLAT.
MEXC is registered in Seychelles with no regulatory oversight. No compliance portal, no published legal request process, no regulatory body. We file through MEXC's general compliance email and follow up through Seychelles authorities. The 10-30 day response time means the scammer has a long window to withdraw funds. MEXC is the slowest and least cooperative major exchange — but we have established contacts through prior cases.
Describe what happened. Include the platform URL, deposit addresses, transaction hashes, and amount lost. We respond within 6 hours.