Account on Someone Else's Name?
We prove it's yours.

Account ownership disputes are one of the most common complex cases we handle. They arise from a variety of situations, many of which were perfectly reasonable decisions at the time:

• Friend or family member's name: You registered the account using a friend's identity because your country was not supported, or because you did not have the required ID at the time. Now the friend is unreachable, or the relationship has deteriorated.
• Ex-partner's name: You registered the account during a relationship. Now you have separated or divorced. Your ex-partner claims the account is theirs; you claim the funds are yours. Or your ex-partner has disappeared and you cannot access the account.
• Fake name or fake details: You registered with a fake name, fake address, or fake documents — common in the early days of crypto when anonymity was the norm. Now the exchange requires KYC, and you cannot verify a fake identity.
• Legal name change: You changed your name through marriage, divorce, or legal process. Your exchange account is in your old name. Your ID is in your new name. The exchange sees a mismatch and freezes the account.
• Dual citizenship: You registered with one passport; now you live under another. The exchange flags the discrepancy between your registered nationality and your current residency.
• Business partner dissolution: The account was a corporate or joint account. The partnership has dissolved. One partner tries to claim the funds; the other disputes it. The exchange freezes the account pending resolution.
• Multiple accounts: You registered multiple accounts (violating ToS). The exchange discovered them and froze all of them. You need to consolidate into one account.

The legal concept that resolves most ownership disputes is beneficial ownership — the idea that the person who provided the funds and controls the account is the true owner, regardless of whose name is on the registration. Exchanges recognize this concept because it is central to AML law: they are required to identify the beneficial owner, not just the nominal account holder.

Evidence we use

• Transaction history: We analyze the blockchain to show that the funds deposited into the exchange came from wallets you control. This is often the most powerful evidence — the blockchain does not lie.
• Bank records: If you funded the exchange through a bank transfer, your bank statements show that the money came from your account, not the nominal holder's account.
• Device and IP evidence: The exchange's own logs may show that the account was accessed from your devices and IP addresses, not the nominal holder's.
• Sworn affidavit: A formal legal declaration from you (and, where possible, from the nominal account holder) stating that you are the beneficial owner.
• Correspondence: Emails, chat logs, or other communications between you and the nominal holder discussing the arrangement.

Name changes

For legal name changes (marriage, divorce, court-ordered), the process is simpler: we provide the legal name change documentation (marriage certificate, court order, etc.) and coordinate the account name update. Most exchanges have a process for this, but it is often slow and poorly communicated. We ensure it is handled correctly.

Do not attempt to create fake documents to match the registered name. This is fraud and will make your situation significantly worse — it transforms a civil ownership dispute into a criminal case. Do not ask the nominal account holder to withdraw the funds and send them to you — this can look like money laundering and may trigger new AML flags. Do not close the account and open a new one — you will lose the funds. Contact us first; we will guide you through the correct legal process.